Frequently Asked Questions

Frequently Asked Questions

Where do you deliver?

We currently deliver within the United Kingdom only.

How much is delivery?

Standard UK delivery is free on orders of £50 or more, and £4.99 on orders under £50. Our London framed prints always ship free within the UK. Deliveries to Northern Ireland, the Scottish Highlands and the islands may carry a surcharge, which is always shown at checkout before you pay.

How long will my order take?

Orders are usually processed within 1–3 business days, and standard UK delivery usually takes 3–5 business days after dispatch. Prints and framed artwork are printed and framed to order, and large furniture may take a little longer. You will receive an email with tracking information once your order is on its way. Orders with items from different makers may arrive in separate parcels.

Can I return an item?

Yes. If you change your mind, you can return items within 14 days of delivery. Please email us first so we can give you the correct return address. Return postage for change-of-mind returns is paid by the customer, and there is no restocking fee. Digital downloads cannot be returned. Full details are in our Refund Policy.

What if my item arrives damaged or faulty?

Please email us within 48 hours of delivery at info@livvat.co.uk with your order number and photos of the item and packaging. We will arrange a replacement, part or refund at no cost to you.

How long do refunds take?

Once we receive your return (or proof that you have sent it), we refund you within 14 days to your original payment method. Your bank may take a few extra days to show it.

What is your furniture made from?

Most of our furniture is made from solid mango wood and finished by hand, so every piece has its own natural grain and small variations in colour. Dimensions are listed on each product page.

What are Livvat Exclusive prints?

Livvat Exclusive prints are our own London designs, each signed LIVVAT. Framed prints are printed on museum-quality matte paper and framed to order. Many designs are also available as printable digital downloads.

Digital downloads

How do I receive my digital download?

Your files are available to download straight after purchase, and you also receive a download link by email. No physical item is posted.

What size are the files and what sizes can I print?

Sizes vary by design, so please check the product description. For example, our London for Kids prints are A4 (210 × 297 mm) PNG files at 300 dpi, which also print well at A5 and smaller, and the 8-print London Christmas bundle contains 3600 × 5400 px files at 300 dpi in a 2:3 ratio.

Can I print at home or at a print shop?

Yes, you can print your files at home or at a local print shop.

Is a frame included?

No. Digital downloads are files only. No physical print or frame is included; frames shown in product photos are for display.

Can I get a refund on a digital download?

Digital downloads cannot be returned or refunded. If a file is faulty or won't download, email info@livvat.co.uk and we'll fix it or send you a new file.

Can I use the prints for business or resale?

No. Our digital prints are for personal use only, not for resale or commercial reproduction.

How do I use a discount code?

Enter your code in the discount box at checkout. Each code has its own end date and may apply to selected products only.

How can I contact you?

Email info@livvat.co.uk or call 0333 880 4961 (Monday to Friday, 9am–5pm). Livvatcommerce Ltd, Capital Office, 124-128 City Road, London EC1V 2NX.