Frequently Asked Questions
Our Artisans & Sourcing Process
Each Livvat piece is a testament to exceptional craftsmanship. We partner with small, family-owned ateliers and master artisans across the UK and Europe who employ time-honoured techniques. From the hand-spun cashmere of our Hebridean throws to the mouth-blown crystal of our Orbis wine goblets, we are committed to sourcing materials of only the highest integrity and provenance.
Product Care & Material Guides
To ensure the longevity of your chosen pieces, we provide detailed care instructions. Our Belgian linen drapery requires specialist cleaning, while the 23.75k giltwood on our Aethelred mirror should be dusted gently. Comprehensive guides for marbles, bronzes, and textiles can be found on each product page or by requesting a consultation with our client services team.
Delivery & White Glove Service
We offer a complimentary white glove delivery service for all oversized items, such as chandeliers and furniture, ensuring a seamless installation in your home. Standard parcels are dispatched with trusted couriers. For further details, please consult our dedicated Delivery Information page.
Returns & Exchange Policy
Should a piece not be the perfect fit for your space, we offer a 30-day returns policy for your peace of mind. Items must be returned in their original, unused condition. We are pleased to offer an exchange for another item or a full refund to the original payment method. Bespoke and customised items are exempt from this policy.
Trade & Designer Program
We are honoured to collaborate with interior designers, architects, and stylists. Our trade program provides exclusive access to our collections, preferential pricing, and dedicated support to help you realise your creative vision. We invite you to apply on our website to join our esteemed community of design professionals.
Warranty Information
Livvat stands behind the quality and durability of our collections. All our lighting and sculptural pieces come with a five-year guarantee against manufacturing defects. Soft furnishings and decorative objects are guaranteed for two years. This warranty underscores our commitment to providing you with heirlooms of the future. For more detailed terms, please see our Warranty & Guarantee page.
Ordering
How do I place an order?
Browse our products, add items to your cart, and proceed to checkout. You can pay using all major credit and debit cards, PayPal, and other popular payment methods.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible. We process orders quickly, so we may not be able to make changes once your order has been dispatched.
Do you offer gift wrapping?
Yes! We offer gift wrapping on most items. Simply select the gift wrapping option at checkout and we'll take care of the rest.
Shipping & Delivery
How long does delivery take?
Standard delivery takes 3-5 working days. Express delivery (next working day) is available at checkout for an additional charge. Delivery times may vary during busy periods.
How much does shipping cost?
We offer free standard shipping on all orders over £XX. For orders below this threshold, a flat rate of £X.XX applies. Express shipping is available at an additional cost.
Do you ship internationally?
We currently ship to the UK and selected international destinations. International shipping rates and delivery times vary by location. Please contact us for a quote on international orders.
How can I track my order?
Once your order has been dispatched, you'll receive an email with a tracking number. You can use this to track your delivery online. If you haven't received a tracking email, please check your spam folder or contact us.
Returns & Refunds
What is your returns policy?
We accept returns within 30 days of purchase. Items must be unused, in their original packaging, and in the same condition you received them. To start a return, please contact our customer service team.
How do I return an item?
Contact our customer service team to arrange a return. We'll provide you with a returns address and any necessary instructions. Please ensure items are packaged securely to prevent damage during transit.
When will I receive my refund?
Once we've received and inspected your return, we'll process your refund within 5-10 working days. The refund will be issued to your original payment method. Please allow additional time for your bank to process the transaction.
General Questions
How do I contact customer service?
You can reach us via our contact page, by email, or by phone during business hours. We aim to respond to all enquiries within 24 hours.
Do you have a warranty on your products?
Yes, all our products come with a standard manufacturer warranty. The warranty period varies by product. Please check the product description or contact us for specific warranty information.