FAQ
Frequently Asked Questions
How do I choose the correct length for Christmas string lights?
Choosing the right length depends on the desired density of light. For a standard 6ft tree, our 13.6m (44ft) Plug-In LED Warm White String Lights provide full coverage. For a more concentrated, high-intensity glow, the 7.2m (23ft) Cluster Micro Lights offer a higher bulb-to-cable ratio, creating a professional, tiered lighting effect.
What is the difference between standard string lights and cluster string lights?
Standard string lights, such as our 10m Silver Wire Micro Lights, feature bulbs spaced further apart for a delicate, minimalist look. Cluster lights, like the 2.75m Plug-In 8 Sequence Warm White Cluster, feature multiple bulbs closely grouped together on short "branches," resulting in a lush, garland-like appearance of light.
Are your LED lighting products suitable for outdoor use?
Our premium LED lighting range is designed primarily for indoor elegance. While certain plug-in models feature weather-resistant cabling, we recommend keeping the transformers and battery packs housed in a dry environment to maintain the longevity of the electronic components.
How should I care for my Acacia wood cheese board and serving sets?
Acacia wood is a durable hardwood prized for its rich grain. To maintain its luster, hand wash with mild soap and dry immediately. Avoid soaking in water or placing in the dishwasher. Periodically apply a food-grade mineral oil to the surface of the Acacia Lazy Susan or cheese boards to prevent the wood from drying or cracking.
Are the ceramic bowls in the serving sets dishwasher safe?
Yes, the ceramic bowls included with our Acacia Cheese Board Sets and Lazy Susan collections are dishwasher and microwave safe. However, the slate inserts and stainless steel cutlery should be hand-washed to preserve their finish and sharpness.
What are the power requirements for the 100 LED Silver Wire Micro Lights?
The 10m Silver Wire Micro Lights are battery-operated, providing maximum versatility for styling in vases or centerpieces where a power outlet is unavailable. They require standard AA batteries and feature energy-efficient LEDs to ensure prolonged battery life.
Does the 40cm Medium Snowy Fir Tree require assembly?
The 40cm Medium Snowy Fir Tree arrives fully assembled. Upon unboxing, you may gently fluff the branches to achieve your desired fullness. The "snow" flocking is applied using a premium adhesive to minimize shedding during setup.
What is your shipping policy for delicate items like vases and lighting?
We utilize specialized protective packaging for all fragile items, including our designer vases and LED sequences. Orders are typically processed within 1-2 business days. Once dispatched, you will receive a tracking number to monitor your delivery.
What is your return policy for luxury home decor?
We accept returns on unused items in their original premium packaging within 30 days of receipt. Due to the delicate nature of our lighting and acacia wood products, items must be returned in their original condition to qualify for a full refund.
Do the plug-in lights feature different lighting modes?
Yes, several of our premium lighting products, including the 2.75m Cluster String, feature an 8-sequence controller. This allows you to choose between various patterns, including slow fade, twinkle, and steady-on, to suit the ambiance of your space.
Can I use the Micro Lights inside a glass vase?
Absolutely. The 100 LED Battery Micro Lights on Silver Wire are specifically designed for this purpose. The thin, flexible wire is nearly invisible inside glass, allowing the warm white LEDs to appear as floating points of light within your decorative vases.
What are the dimensions of the Acacia Lazy Susan?
The Acacia Lazy Susan is designed as a substantial centerpiece for dining tables. It includes a rotating acacia wood base and a set of fitted ceramic serving bowls. For specific diameter measurements, please refer to the technical specifications on the product page.