Refund Policy
A Commitment to Transparency and Trust
Our refund policy is designed to be as clear and reassuring as the quality of our collections. We are committed to ensuring a fair and straightforward process should you require a refund on your purchase.
Eligibility for a Refund
To be eligible for a refund, your item must be returned to us within 30 days of receipt. The item must be in its original, unused, and undamaged condition, and returned with all its original packaging, tags, and any included documentation. Please note, items returned without a valid Return Authorisation Number (RAN) cannot be processed.
Refund Process Steps
- Authorisation: Contact our client services team to request a return and receive your RAN.
- Inspection: Once your returned item is received at our facility, our quality assurance team will conduct a thorough inspection to ensure it meets the eligibility criteria.
- Processing: Upon successful inspection, your refund will be processed. You will receive an email confirmation once the refund has been initiated.
Refund Timeframes
Please allow 3-5 business days for our team to inspect your returned item. Once approved, refunds are typically processed within 5-10 business days. The funds will be credited exclusively to your original method of payment. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
Non-Refundable Items
Certain items are not eligible for a refund. These include:
- Bespoke or customised items made to your specifications.
- Gift cards.
- Scented candles, diffusers, or home fragrance items where the protective seal has been broken.
- Items returned damaged, used, or not in their original packaging.
Restocking Fees
Livvat does not charge any restocking fees. You will receive a full refund for the item's purchase price, provided it meets the return conditions.
Returns & Warranty
We want you to be completely happy with your purchase. If for any reason you are not satisfied, we offer a straightforward returns policy.
Returns: You have 30 days from the date of delivery to return any item. Products must be unused, in their original packaging, and in the same condition you received them.
How to Return: Contact our customer service team to arrange your return. We will provide you with a returns address and any necessary instructions.
Refunds: Once we receive and inspect your return, we will process your refund within 5-10 working days to your original payment method.
Warranty: All our products come with a standard manufacturer warranty. If you experience any issues, please contact our support team.